Turnstiles Ambassador

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do as a Part-Time Turnstiles Ambassador

You will support park entry operations by safely managing guest access, maintaining efficient flow through admission points, and delivering exceptional guest interactions that create a welcoming first impression of the park. You will:

• Welcome Guests with enthusiasm and professionalism at the park entrance.

• Utilize handheld scanners and tablets to validate tickets, annual passes, reservations, and credentials, enforcing park entry requirements in accordance with established policies.

• Validate:

• Ticket type and admission date
• Reservation eligibility
• Passholder identity and photo verification
• Validate stamps and tickets for re-entry admissions

• Monitor alerts for invalid tickets, duplicate scans, expired passes, or access discrepancies.
• Ensures excellent guest service by responding to guest requirements, expectations, and needs, explaining admission products, and directing guests while in the entrance plaza.

• Quickly identify and respond to suspicious behavior or unauthorized access attempts.

• Direct Guests to Guest Relations when ticket issues require escalation.

• Collect zip codes and multi-day admission information using handheld and tablet devices.

• Stamp hands for re-entry at designated exits.

• Troubleshoot minor connectivity or scanning issues and report technical concerns immediately.

• Maintain knowledge of admission products, passholder perks, and current promotions.

• Communicate effectively with fellow Team Members, supervisors, vendors, and Guests.
• High guest interaction and repetitive scanning tasks.

• Monitor for suspicious behavior or invalid access attempts
• Perform other duties assigned by leadership

• Work other areas of the Guest Arrival team as needed

What it takes to succeed

• Be at least 16 years of age
• Previous customer service experience a plus
• Handle multiple tasks in a fast-paced work environment. Must be able to positively interact with guests and co-workers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs.
• Able to positively interact with guests and co-workers of all ages, different ethic/cultural backgrounds and/or language, and individuals with special needs.
• Must be able to manage time wisely and set priorities effectively.
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
• Able to use technology interfaces, including computers, tablets, and handheld devices.
• Able to read small print on different device screen sizes
• Able to follow all park and departmental policies and procedures
• Willing to comply with all SEA grooming guidelines and employment standards.
• Able to successfully complete all legal, company, and department training requirements to include, but not limited to, passing required tests and certifications with established timelines
• Ability to maintain composure and make quick decisions in stressful situations
• Ability to lift, push, pull and/or carry up to 50 lbs.
• Maintain a safe work environment and adhere to safety

requirements

• Work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays

Compensation: 12.77 USD Hourly

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchand