Manager, Digital Product Owner

JOB SUMMARY

The Global Product team is focused on driving product strategies to evolve and enhance the Guest experience across Universal Destinations & Experiences. As a Manager, Digital Product Owner, the primary function of this role will be to manage new capabilities across the entire product lifecycle, from product strategy, planning, definition, delivery, and implementation. The specific focus for this role will be digital product management for the onsite Guest and Team Member experience, Mobile or Web Applications.

MAJOR

RESPONSIBILITIES

Product Definition

• Partner with the UXUI team to establish experience interactions and designs based on high level feature requirements.

• Drive detailed product Feature definition, including functional and non-functional requirements.

• Support product implementation across the domestic sites, capturing site specific functional requirements in partnership with on-site stakeholders.

Product Delivery

• Facilitate product backlog grooming with the Delivery scrum team.

• Define and document product user stories to enable technical design, development, and testing.

• Participate in scrum team Agile ceremonies, including sprint planning, daily-stand ups, and retrospectives.

Product Implementation and Support

• Perform product validation throughout the development cycle, to ensure alignment with functional requirements.

• Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities.

• Represent and support the product as the ongoing subject matter expert.

• Develop an ongoing approach for measuring the success of newly implemented experience enhancements, to enable well-informed future product planning.

Product Planning

• Establish the product roadmap and coordinate with key partners to manage product delivery and implementation timelines.

• Partner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planning.

• Establish product backlog priorities for release and sprint planning, considering new capabilities, minor enhancements, and defect fixes.

Product Strategy

• Proactively evaluate Guest experience strengths and pain points from all perspectives, to identify opportunities for new and/or improved experience delivery capabilities.

• Develop and frame up product recommendations with associated cost, value and experience analysis, to gain approval and funding for development.

• Collaborate and liaise with key business partners to establish product goals and objectives.

• Ensure product alignment with the holistic experience transformation vision.

• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

• Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Strong critical thinking and problem-solving skills, with an ability to understand broad concepts, identify connection points and gaps, and establish product strategies that align with the broader vision and support Guest and business strategies.

• Demonstrated analytical and technical skill set, with an ability to synthesize and analyze product-related data across an array of sources (e.g., Marketing, Consumer Insights, Industrial Engineering, etc.), to evaluate product effectiveness.

• Extremely strong communication and presentation skills, with an ability to influence senior leadership by developing and clearly framing up options, analysis, and recommendations.

• Strong organizational skills with an appropriate balance of attention to detail and agility to deliver in a fast-paced environment.

• Demons