Supervisor, Ride Operations | Part-Time | Sesame Place San Diego

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

Job Description

Job

Overview

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Enthusiastically represents SeaWorld Parks & Entertainment by displaying a positive attitude, maintaining a high level of energy and commitment to quality throughout all aspects of the job.

Job Duties and

Responsibilities

• Supervises Assistant Supervisors who supervise a total of 30-60 team members. Responsible for daily operation of specified area within the Park Operations department.
• Model a positive attitude, high level of energy and commitment to quality
• Ensure area scheduling, line grids, and manual attendance logs are completed.
• Update Kronos as noted on manual attendance logs.
• Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and counseling team members; addressing complaints and resolving problems.
• Coach, develop, and encourage personal growth of ambassadors, resolving concerns and questions on a daily basis.
• Plan, assign, and direct work and specific projects.
• Ensures excellent internal and external guest service.
• Contributes to department goals by providing administrative support, allowing teams to maintain focus on operations inside the park.
• Ensures guest correspondence receives professional responses in a timely manner.
• Oversees multiple administrative functions, including but not limited to purchasing, department orientations, safety training, and SAP requests.
• Serves as department liaison for EHS and Hiring.
• Address and resolve escalated guest situations.
• Manages and maintains the accuracy of numerous daily, weekly, and monthly reports.
• Establishes procedures, practices, and work methods to increase work unit effectiveness and efficiency.
• Monitor daily labor to align with labor budget and daily attendance
• Works directly with team members to improve guest services.
• Ensure the cleanliness of the Park Operations Main Office and performs safety inspections.
• Communicates area goals to all team members.
• Encourages the personal growth and development of all team members.
• Handles guest complaints as needed.
• Assist with emergency situations in the park to include transports in the park and closing pathways.
• Manages area labor and operational expense budgets and assists with annual preparation of department
• Track supply inventory and ensure supplies are utilized in an efficient manner.
• budgets.
• Writes weekly schedules and investigates team member accidents.
• Communicate professionally and effectively with Ambassadors, Vendors and our Guests
• Enthusiastically assists in the park as needed or as directed by the Park Duty Manager, including but not limited to Tolls, Tickets & Reservations, Turnstiles, and Park Quality.
• Perform other duties as assigned.

Competencies

• Ability to be trained and certified on all park operations areas
• Strong problem-solving skills and attention to detail
• Excellent communication, multi-tasking and group presentation skills
• Ability to adapt to changes in a fast-paced environment
• Experience working with Greenlight and SAP preferred.
• Strong written/verbal communication skills; able to read, write and speak English.
• Strong attention to detail
• Possess talent to build relationships through consulting and partnering
• Ability to assist in ride testing by riding all park rides
• Ability to train on and properly use protective gear
• Proficiency in Microsoft Office applications.
• Ability to speak in public

Physical

Requirements

• Must be able to lift, push, pull and/or carry up to 50 lbs.
• Regular use of hands and fingers;