Supervisor, Theatrical Services (Audio/Visual)

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

Full-Time, Supervisor, Theatrical Services (Audio/Visual) Busch Gardens Williamsburg

Position

Overview

The Audio/Visual Supervisor leads and manages the daily technical operations, maintenance, and personnel of the A/V Technical Services team across park attractions, theatrical spaces, and special events. This leadership role oversees preventative maintenance programs (Green Tagging/Shutdown), trouble call resolution, project installations, and corporate/park event setups. The Supervisor is responsible for scheduling, team development, budget tracking, and ensuring the highest standards of reliability and safety for all park-wide audio, video, camera, and control network systems.

Key

Responsibilities

• Team Leadership & Scheduling: Supervise, mentor, and train seasonal and full-time A/V technicians; manage timekeeping (Kronos), work schedules, daily shift assignments, and activity logs.

• Hiring & Development: Assist with recruiting, interviewing, onboarding, and training seasonal technicians, ensuring high technical standards and safe work practices across the team.

• Preventative Maintenance & Daily Operations: Supervise daily systems inspections, morning Green Tagging, evening shutdown procedures, and preventative maintenance on all park A/V, ride audio, camera, games, photo, and background sound systems.

• Trouble Call & Service Management: Coordinate and supervise immediate response to field trouble calls, ensuring efficient diagnosis, repair, and follow-up in accordance with Standard Operating Procedures (SOPs).
• Advanced System Programming & Maintenance: Program, configure, and troubleshoot Q-SYS, DSP networks, BrightSign digital signage, camera systems, video projection, and PLC-integrated audio/visual control systems.

• Event & Production Support: Plan, supervise, and execute high-quality A/V setups for corporate presentations, park meetings, special functions, and park-wide seasonal events.

• Capital Projects & Installations: Oversee installation, cabling/fiber infrastructure pulls, equipment tuning, and seasonal strike/install projects across park venues.

• Budgeting & Procurement: Track departmental project budgets, initiate equipment and supply orders via procurement systems (SAP), generate work orders, and maintain shop inventory.

• Facility & Vehicle Standards: Ensure park safety targets, cleanliness, and organization are maintained across technician shops, storage facilities, job sites, and department vehicles.

• Perform other duties as assigned.

What it takes to succeed

• Education: High school diploma or equivalent required; trade school, college coursework, or degree in Audio/Visual Technology, Electronics, or a related field strongly preferred.

• Supervisory Experience: Minimum 2–3 years of supervisory or leadership experience managing technical crews, project timelines, and operational workflows.

• Technical Experience: Minimum 3 years of hands-on experience installing, operating, troubleshooting, and repairing professional A/V systems, video projectors/screens, commercial audio DSPs, and control networks.

• System Expertise: Working knowledge and programming familiarity with Q-SYS / audio DSP architectures, digital video signage, network switches, and basic PLC integration.

• Fabrication & Repair Skills: Practical experience with cable termination, soldering, fiber optics, diagnostic testing equipment, power tools, and bench-repair troubleshooting.

• Administration: Familiarity with scheduling software, procurement systems (e.g., SAP), and standard office software.

• Communication: Strong verbal and written communication skills; ability to