Senior Manager, AI/ML Engineering

JOB SUMMARY

The Senior Manager, AI/ML Engineering will lead a multidisciplinary team of data scientists, AI/ML engineers, data engineers, and developers to design and deploy enterprise-scale optimization and decision-intelligence solutions that drive measurable business outcomes. This role combines strategic vision with hands-on technical leadership, serving as an enterprise subject matter expert for machine learning, optimization and mathematical programming while guiding teams to deliver production-ready systems that enhance business performance and guest experiences. Key responsibilities include managing a portfolio of applied AI/ML initiatives across personalization, marketing, dynamic pricing, revenue management, workforce planning, digital experiences, and other complex decision domains; translating strategy into execution; embedding responsible AI and decision-system practices; and fostering a culture of innovation. The ideal candidate will be a collaborative leader, committed to developing talent, championing technical rigor, and enabling AI,ML and optimization at scale across the organization.

MAJOR

RESPONSIBILITIES

Strategic Leadership & Enterprise Enablement

• Provide strategic and technical leadership to multidisciplinary teams of data scientists, AI/ML engineers, data engineers, and developers, setting direction and aligning work to enterprise priorities while promoting collaboration, continuous learning, and high-impact delivery.

• Establish and communicate a clear enterprise vision, technical roadmap, and operating model for optimization and decision intelligence, balancing immediate business needs with long-term capability development.

• Direct technical teams by defining objectives, decision rights, technical standards, architectural guardrails, and measurable outcomes.

• Guide and mentor technical teams through problem formulation, architecture, model design, solution trade-offs, and production readiness in support of machine learning, optimization and mathematical programming.

• Coordinate initiative sequencing, resource needs, dependencies, and delivery risks across product, engineering, data, and business teams, removing roadblocks and ensuring execution remains aligned with scope, schedule, and business outcomes.

Applied AI/ML & Optimization Development

• Provide technical direction and oversight for AI/ML and optimization development, architecture, code quality, reusable libraries, reference architectures, and product-lifecycle best practices to ensure scalable, maintainable, secure, and production-ready solutions.

• Engage with internal and external partners to gather requirements and collaborate with engineers, architects, product leaders, and business stakeholders to design robust solutions across domains.

• Lead end-to-end problem formulation, model design, algorithm selection, prototyping, benchmarking, and validation across optimization, machine learning, and decision science. Apply advanced analytical and AI/ML techniques to integrate predictive and prescriptive modeling, experimentation, simulation, real-time signals, and business constraints into scalable decision systems that improve business outcomes and adapt over time.

• Establish delivery and operational governance, remove cross-team roadblocks, and track quality, reliability, adoption, and business-impact KPIs. Define standards for model and solver monitoring, performance degradation and drift detection, incident response, and continuous improvement.

AI/ML Technical Strategy

• Define and drive the strategy and prioritized portfolio for optimization products and decision systems, balancing near-term business outcomes with long-term platform evolution and determining where capabilities should be built, bought, reused, or standardized across personalization, marketing, dynamic pricing, revenue management, workforce planning, digital experiences, and resource allocation.

• Evaluate open-source and commercial solvers, framewor