Senior Associate, Business Operations

JOB SUMMARY

The Senior Associate, Business Solutions is responsible for managing key business operations and organizational processes supporting the Business Technology Solutions organization. This role serves as a strategic partner to departmental leadership, independently managing executive operations, departmental communications, operational reporting, knowledge management and organizational planning activities. The positions owns and continuously improves business processes that support leadership effectiveness and department operations while coordinating priorities across executives, business stakeholders and cross-functional teams. The Senior Associate exercises independent judgement in managing competing priorities, resolving operational issues, coordinating escalations and identifying opportunities to improve organizational efficiency, communication and team member experience.

MAJOR

RESPONSIBILITIES

• Own and manage key departmental business operations, processes, and operating rhythms supporting the Business Technology Solutions organization.

• Develop, maintain, and continuously improve operational processes, procedures, and workflows that improve organizational efficiency and consistency.

• Track departmental priorities, initiatives, decisions, commitments, action items, and key deliverables, providing leadership with visibility into status, risks, required follow-up, and emerging issues.

• Identify operational gaps, develop and recommend solutions, and lead implementation of approved improvements that enhance departmental effectiveness, communication, and team member experience.

• Coordinate escalations across business and technology teams, ensuring appropriate stakeholders are engaged and issues are effectively communicated through resolution.

• Develop and convey departmental business priorities, organizational initiatives, operational updates, and leadership messages across multiple communication channels, including leadership updates, departmental meetings, presentations, newsletters, organizational announcements, and recurring operational reports.

• Synthesize information from functional teams and stakeholders to develop consolidated departmental updates, reports, presentations, and leadership communications.

• Own and administer departmental SharePoint sites, collaboration spaces, document libraries, and knowledge repositories, including information architecture, content governance, and access management.

• Establish and maintain standards for departmental documentation, templates, communications, and knowledge management.

• Develop and maintain executive dashboards, operational reports, and other materials that provide leadership visibility into department activities and priorities.

• Exercise judgment in prioritizing leadership commitments, resolving scheduling conflicts, and coordinating competing organizational priorities.

• Develop meeting agendas, briefing materials, presentations, and supporting documentation for leadership meetings and business reviews.

• Manage recurring leadership and departmental operating rhythms, including business reviews, planning sessions, leadership meetings, and organizational updates. Support business operations across financial and budget planning, workforce and resource planning, portfolio and initiative tracking, organizational priorities, operational performance, and departmental communications by coordinating inputs, analyzing and preparing information, tracking actions and decisions, and driving appropriate follow-through.

• Handle confidential business, organizational, and leadership information with a high degree of discretion.

• Serve as a Business Operations partner to Talent & Culture, Finance, Procurement, Facilities, and technology teams, representing departmental requirements, coordinating cross-functional initiatives, resolving operational issues, and ensuring alignment with departmental priorities.

• Support workforce planning, onboarding