Bilingual Destination Universal Sales Specialist - ROLE LOCATED IN SAN DIEGO

As a theme park built around a working movie studio, we’re all about lights, camera, action. Working with us means thriving in a fast-paced environment as we work as a team to create a seamless experience for our guests. From Attractions, to Parking, to Wardrobe, to Park Services, and more, here you can be part of a team that helps make memorable moments for our guests each and every day. Join us for a once in a lifetime opportunity.

The Bilingual (English/Spanish) Destination Universal Sales Specialist is a guest-facing role focused on achieving sales goals while delivering a consistently positive guest experience at Universal-branded off-property locations in the South Bay area of San Diego.

Success in this role requires strong consultative sales skills, product expertise, and exceptional guest service. As part of a 365-day-a-year sales operation, you’ll act as an off-site extension of the Universal brand, selling Universal Studios Hollywood ticket products and select third-party offerings. You’ll identify opportunities to elevate each guest’s visit, confidently introducing premium options such as the VIP Experience, to drive incremental revenue while creating memorable experiences.

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks

• Earn complimentary tickets for your friends and family

• Discounts on food and merchandise

• Building lifelong friendships

• Resume building workshops

• Growth opportunities

• Wellness programs

Responsibilities

• Sell Universal Studios Hollywood tickets, passes, and approved third-party products using a consultative, guest-focused approach

• Identify and convert upgrade opportunities, including for guests who previously purchased tickets online

• Clearly explain product options, pricing, and value propositions to support informed purchase decisions

• Meet or exceed individual and location sales goals

• Serve as a welcoming, knowledgeable point of contact at Universal-branded desks

• Engage guests to understand their plans and recommend enhancements that improve their visit

• Assist with questions, problem-solving, and guest recovery as needed

• Act as a brand ambassador, representing Universal Studios Hollywood with professionalism and warmth

• Foster good working relationships with internal and external partners through honesty and integrity

• Maintain strong knowledge of Universal offerings, promotions, and ticket policies, as well as of select third-party offerings

• Accurately process transactions in accordance with standard operating procedures

• Track sales activity and performance metrics, and communicate results and insights to leadership

• Perform other duties as assigned

Qualifications

• Must have fluency in both English and Spanish

• Face-to-face sales or customer service experience

• Strong communication and interpersonal skills

• Must be able to work a flexible schedule, including weekends and holidays, with consistent attendance and reliability

• Ability and willingness to stand for extended periods of time and work in varying environments, including indoors and outdoors

• Must have professional attire and ensure appearance always represents the company and product

Desired Characteristics

• Experience selling tickets, experiences, or upgrades within a travel, entertainment, or attraction-based environment

• Demonstrated consultative sales instinct, including proactively engaging guests and adjusting recommendations in real time to align with their interests and drive successful outcomes

• Energized by the sales process and its outcomes, with the resilience to stay engaged and positive while working toward goals

• Strong judgment in balancing sales objectives with authentic service, professionalism, and brand representation

• Detail-oriented and accurate in tracking sales activity and performance metrics

• Adaptable and flexible, with the ability to adjust to scheduling changes, or evolving priori